Company Name

Rainboww Inc.

Name of business operator

Zhu Jingyi

Location of business

Postal code: 1600023

address : 6-15-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo
Central Park Tower La Tour Shinjuku 603

Business Contact Information

Email address:

Phone number: 050-5866-5445

We are closed on Saturdays, Sundays, Mondays, and public holidays.
We are open from 11:00 to 17:00 on weekdays.
*For inquiries or orders outside of business hours,
We respond during business days and hours.

*We will temporarily suspend telephone support at the Customer Service Center and respond to inquiries via email. We will respond to inquiries in order of arrival, but it may take some time for us to respond. We apologize for any inconvenience this may cause and thank you for your understanding.

Sales price

The sales price will be the displayed amount (display price/tax included).

Payment method and timing of the price (consideration)

payment method:
・Convenience store payment (Family Mart, Seven-Eleven, Lawson)
・Credit card ・Apple PAY
・Google PAY
・Amazon PAY
・au pay
・Merpay・Carrier payment・EPOS Easy payment The above payment methods are available.

Payment period:
Payment will be confirmed when the product order is confirmed.

about shipping cost

Domestic shipping is free for orders over 2,000 yen.

Nationwide flat rate of 500 yen (excluding Hokkaido and Okinawa)
Hokkaido: 1,100 yen
Okinawa: 2,300 yen

Shipping to Hokkaido is free for orders over 5,000 yen.

Shipping to Okinawa is free for orders over 8,000 yen.

Timing of delivery of services or products

About shipping
We are currently experiencing a high volume of orders.
●For those who order handmade products, since these are made to order, we will officially accept your order and begin production once we have confirmed your payment.
Shipping time will take approximately 3-4 weeks.

●For those who ordered printed smartphone cases, accessories, and miscellaneous goods If you purchase these products, it will take approximately 2-3 weeks for shipping after payment has been confirmed.

If you purchase a printed smartphone case or accessories and a handmade smartphone case at the same time, the items will be shipped together. Please note that delivery may be delayed.

We are currently unable to accommodate urgent requests.

*The number of days is only an estimate. If the shipping time exceeds 30 days, please contact us by email each time. Thank you for your understanding in advance.

Special terms regarding returns

[About returns and exchanges]
We cannot accept returns or exchanges for the following items for any reason:
◯ The product was different from what I expected. ◯ I ordered the wrong size, color (type). ◯ More than 3 days have passed since the product arrived. ◯ It has been used, altered, or damaged. ◯ I don't like it, or for other reasons.

We will accept returns and exchanges for the following two items: ◯ The product is "severely" damaged (item that is difficult to use)
◯ I received something that was not the size or color (type) I ordered.

In this case, please contact us by email within 3 days of receiving the product, attaching a photo of the affected area.
Please make sure to attach a photo so we can respond quickly.

*Please note that if the replacement product is out of stock, we will provide a refund.