Thank you for using GAACAL.
Please check the following before purchasing.
◆About price notation
All prices listed are inclusive of tax.
◆ Regarding inquiries
For inquiries, we will only respond via email. Please contact us at info@gaacal.com.
◆Trouble receiving emails
Once your order is complete, an automatic email will be sent to you confirming your order.
If you have not received the e-mail, please check whether it has been sorted into your spam folder or whether it has been blocked or deleted by an e-mail filter.
If you have set your email settings to allow or block emails, you will not be able to receive emails after registering as a member or placing an order. As a workaround, please set your email settings to allow emails from the address "info@gaacal.com".
If you do not receive an email within a certain time, please contact us using the details below.
Customer Support↓
info@gaacal.com
*Please also set up your email address so that you can receive emails from this address as well.
◆About cancellations
▼If you have already made a purchase and paid, we cannot accept cancellations or changes. This is because we need to secure stock and prepare for shipping.
▼If you wish to cancel your purchase after not paying, please cancel the payment. Your order will be automatically cancelled in a few days.
▼Obviously, cancellations are not possible after shipment. If you refuse to receive the item and are forced to cancel and return it, we will not be able to resend the item, cancel the order, or refund you the item. This is because the shipping fee has already been incurred.
▼The system does not allow you to extend the payment deadline. If your order is automatically canceled, you will need to place a new order.
◆About returns and exchanges
We do not accept returns or exchanges for reasons of customer convenience.
▼Wrong order▼Wrong size or color ordered▼Image differs from actual product▼Problems with delivery, such as not arriving on the planned date▼Already used, altered, or damaged▼If more than 3 days have passed since arrival▼Other purchases due to insufficient customer confirmation
We will accept returns and exchanges for the following two items.
If you receive a product that is different from the one you ordered, or if the product is defective, please contact us within 3 days after checking the product.
For products that are in stock, we will process the exchange.
For items that are out of stock, we will process a refund.
◆Shipping estimates: For those ordering Apple Watch bands, smartphone cases, miscellaneous goods, etc., it will take approximately 2 weeks for shipping after payment has been confirmed.
◆About shipping costs
All our deliveries are made via Sagawa Express, Yamato Transport, or Japan Post.
The shipping method will be selected based on the size of the product and the delivery address.
Please note that we cannot be held responsible for any loss, damage or other issues that occur during delivery.
Domestic shipping is free for orders over 2,500 yen.
Nationwide shipping fee is 500 yen (excluding Hokkaido and Okinawa)
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For Hokkaido and Okinawa:
Hokkaido shipping fee: 1100 yen Okinawa shipping fee: 2,300 yen
*Free shipping for orders over 5,000 yen in Hokkaido.
*Free shipping for orders over 8,000 yen to Okinawa.
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